Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Use the search o. Hello! The macro works without the email button being visible. Did you perform any particular action to get the email available on the console ? Take a break, grab a snack, and watch this video. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? "I named the process :"Cloud Technical Team" !Not sure what is going on .. Service Cloud Specialist Superbadge Challenge 6. Any ideas that can help me? took me 2 hours to undersand that, and without your comment I could have been there forever!! What can I attach to help diagnose what I am still missing? Glad you figured it out! I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. I am right now @ step 6. hope to finish the superbadge now soon.!!! The custom email button I made was visible instead but was not approved by the Trailhead check. I was able to work out a solution, I will outline it below. Cloudy Technical Team is correct name wise for both the record type and the process. Hi there,I am struglling with sataus update within a macro. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. I am getting this below error. Still not sure what Im talking about? I have sent screen shot of my report to rebecca@capstorm.com . For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . Thanks for your advice and help. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. Copyright 2000-2022 Salesforce, Inc. All rights reserved. When you start a create a new report, simply click to start with a clean screen. I'm at a loss as to what I could be missing. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". It's likely something simple like an extra character. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I have enabled the knowledge user check box in the user profile. Do share more like this. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. I resolved the issue, by deleting the Billing profile and recreating it using. Rated Accounts by State The record count for state and account rating are automatically added. "Im not able to add instructions in the macro. Install the unmanaged package from the prework if you haven't already. Thanks. I can't figure out what this error means. 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If yes, this was created in the wrong place. The worst error! I made two dollars today! This is my journey- a normal kid by day- a Trailhead explorer by night. Its awesome once its all working. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Still stuck? Select edit page4. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Something is blocking the challenge checker from fully running. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? Luckily, the macros module was very fresh in my mind. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. It's a status. Thanks in advance. can you please suggest something? At last count, there are 81 Salesforce Trailhead projects for developers. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. Ensure you set up the routing for Advanced Cases properly. Also, my email-to-case and email on demand are checked. Thank you for your time and response. For example, Basic vs Premier support. I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Knowledge Basics for Lightning Experience. "This is a standard app. I kept that particular module open one on screen while I walked through this step. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. I'm chasing my own tail. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. This error stumped me for a while as well. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. This worked for me. Was this badge FUN or what?! Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. The challenge says "add the option for agents to compose emails within the console while looking at a case". Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. Do your routing configurations tie to the correct queues? Did it help? Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. I tried 10 different possibilities. Remember you can only have one assignment rule per object and the instructions specify two routes. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. Look at the page layout and enable knowledge. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. privacy statement. Is there an "email template" in the "email template" object? I hope to inspire all of the worlds trailblazers to learn, grow, and experience!